INSIGHTS

Strategy

LISA readings on strategy in the Life Sciences market: regulation, competition, pricing and market signals.

Continuous blue line linking pre-visit at home, clinic reception and recovery after care.

Strategy

LISA: 21 applications across the patient journey

LISA can act as an intelligent agent for patient relationship, guidance and follow-up, from the first contact with a healthcare institution to after care. Here are 21 applications across three moments.

Oct 15, 2026 · 4 min read

Cobalt line illustration: a pill capsule, the treatment-plan line loosening midway, resumed with follow-up markers up to a heart, with an orange dot.

Strategy

Treatment happens at home. Half of it never does.

The WHO measured it: half of chronic treatments are not followed in developed countries. The plan dies at home, between appointments. Lisa's agents stay with the patient in that interval, with consent and human escalation.

Nov 13, 2026 · 2 min read

Institutional line-art illustration: a wall clock and a service headset, in cobalt blue with an orange accent

Strategy

The regulatory clock is ticking. Who answers the patient on time?

Since July 2025, ANS Normative Resolution 623/2024 has imposed channels, hours and response deadlines on Brazilian health plan operators. Fast service is no longer a quality goal: it is compliance.

Nov 12, 2026 · 1 min read

Line art in cobalt blue: a tangle of strokes (clinical jargon) resolves into a single clean line that crosses to the right and ends in a small orange dot (confirmed understanding).

Strategy

The patient didn't forget. They never understood.

Before memory comes comprehension: nearly 9 in 10 adults struggle with health information. That is where the design of Lisa's agents begins.

Nov 11, 2026 · 2 min read

Institutional line-art in cobalt blue: a line (the message) reaches an orange portal (consent) and only continues past it, to the patient.

Strategy

Care is not a disturbance: the consent behind every message

No message from Lisa's agents goes out without a care plan and without the patient's permission. The design behind proactive contact.

Nov 10, 2026 · 2 min read

Institutional line-art illustration in cobalt blue: the baton pass between a Lisa agent and the human team, with the patient story traveling along.

Strategy

No patient should have to repeat their own story

Nov 09, 2026 · 2 min read

Queue of message envelopes and bubbles in cobalt blue line art passing through a human figure in a lab coat acting as a review gate; after it, a single message continues to an orange dot.

Strategy

A draft is not a send: the approval queue behind Lisa's agents

Every message a Lisa agent produces starts as a draft in a human approval queue. This piece explains why that design decision - grounded in WHO guidance on AI for health - defines accountability, quality and the right metrics in patient communication.

Nov 08, 2026 · 2 min read

Continuous-line profiles of a blue human and an orange agent joined by a single line on a light background.

Strategy

The patient wants a human. When the agent changes the game

The most repeated phrase in digital customer service is a request for a human. But people prefer outcomes, not species: when the machine resolves faster and better, the game changes. What this means for the patient journey.

Nov 07, 2026 · 3 min read

Editorial continuous-line illustration in cobalt blue: a heartbeat pulse turning into an envelope and ending in a heart, with orange accents

Strategy

The half the patient forgets

Patients forget 40% to 80% of medical information right after the consultation, and almost half of what they remember is incorrect. The post-consultation agent resends the essentials, confirms understanding, answers immediately and escalates to the human team when something moves off script.

Nov 07, 2026 · 2 min read

Soft blue editorial illustration: chat, audio and live call symbols with a human review checkpoint

Strategy

The technical limits of LISA's guardrails: what the agent does, what it never does, and why

An AI agent in healthcare is useful because it answers correctly, within explicit limits, and knows when to stop. See how LISA's guardrails work today in text, audio and live calls.

Nov 02, 2026 · 5 min read

Patient Experience

A continuous LISA line connecting diagnostic, recovery and treatment with text, audio, video and human support.

Strategy

From waiting to continuous care: how LISA Agents support diagnostic, recovery and treatment journeys

LISA is being built around two critical healthcare experience problems: reducing avoidable waiting and uncertainty across the journey, and making care continue after the encounter. This article explains how agents, text, audio, video and human escalation work together across diagnostic, recovery and treatment journeys.

Oct 01, 2026 · 8 min read

Editorial illustration of a continuous care journey connecting two moments in a patient’s experience with a warm human presence

Strategy

We Make Care Continue

LISA was born from a conviction: no patient should feel alone between one moment of care and the next. This is the cultural manifesto of a technology built to make care continue.

Sep 29, 2026 · 3 min read

Editorial illustration of a healthcare appointment moving from uncertainty to confirmed attendance

Strategy

Designing for Attendance: How Behavioral Economics Can Reduce No Shows in Healthcare

Missed appointments are rarely caused by forgetfulness alone. Behavioral design can help healthcare organizations identify friction and support attendance at the right moment.

Sep 26, 2026 · 9 min read

Patient Experience

Minimal circular care pathway in cobalt blue, orange and gray with twelve connected healthcare touchpoints

Strategy

12 Agents, One Patient Journey: How LISA Could Redesign Healthcare Experience in 2027

Twelve specialized agents can connect fragmented healthcare touchpoints into one continuous patient experience, with clinical judgment remaining human.

Sep 26, 2026 · 8 min read

Patient Experience

Abstract cobalt line passing through points on a grid, ending in an orange dot

Strategy

Patient Experience in Brazil: Two Opportunities for 2027

Onboarding as engagement and intelligent post-discharge conversations: two practical opportunities for Brazilian healthcare in 2027.

Sep 26, 2026 · 2 min read

Patient Experience