LISA: 21 applications across the patient journey

LISA can act as an intelligent agent for patient relationship, guidance and follow-up, from the first contact with a healthcare institution to after care.

No patient should feel alone between one moment of care and the next.

1. Before care

Goal: prepare the patient, reduce no-shows, improve access and remove friction before the visit.

1. Smart scheduling: helps book appointments, exams and procedures.
2. Attendance confirmation: confirms bookings and flags likely absences early.
3. Exam preparation: guides on fasting, medication, documents and prior care according to institutional protocols.
4. Digital pre-registration: collects and validates registration data before arrival.
5. Pre-visit triage: identifies needs and warning signs through clinical protocols defined by the institution.
6. Booking recovery: finds patients who dropped or cancelled bookings and offers alternatives.
7. Logistics guidance: shares location, parking, hours, documents and arrival instructions.

2. During care

Goal: reduce anxiety, improve communication and make the experience smoother.

1. Smart check-in: guides and eases arrival and registration at the unit.
2. Wait time management: shares expected times and updates on delays.
3. Hospital wayfinding: guides movement between reception, offices, labs and departments.
4. Questions assistant: answers administrative questions about the ongoing visit.
5. Bedside and inpatient support: routes comfort requests, inpatient needs and simple questions to the care team.
6. Companion updates: shares authorized updates on care steps.
7. Discharge guidance: reinforces exit instructions, documents, prescriptions and next steps set by the care team.

3. After care

Goal: ensure continuity of care, increase adherence and strengthen the relationship.

1. Automated follow-up: checks in after visits, exams, procedures or discharge.
2. Recovery monitoring: collects symptom and progress information, flagging situations that need professional review.
3. Treatment adherence: sends reminders for medication, therapies and prescribed care.
4. Prescription clarity: helps patients understand schedules and instructions from prescriptions issued by the care team.
5. Caregiver support: shares home care guidance with authorized caregivers after discharge.
6. Continuity of care: encourages returns, follow-up exams and recommended visits.
7. Patient reactivation: finds patients without recent follow-up and reconnects them with the institution.