INSIGHTS

Insights

Independent intelligence on the movements reshaping Life Sciences.

GLP-1 Intelligence Regulatory Intelligence Strategy

Minimalist fine-line illustration: conversation flows between an AI agent and patients, with only one passing through a portal bearing a regulatory seal.

Regulatory Intelligence

When does a healthcare AI agent need Anvisa registration?

A technical guide to when a healthcare AI agent becomes software as a medical device (SaMD), how risk classification works and what the regulatory framework requires.

Nov 05, 2026 · 6 min read

READ ANALYSIS

Cobalt line illustration: a pill capsule, the treatment-plan line loosening midway, resumed with follow-up markers up to a heart, with an orange dot.

Strategy

Treatment happens at home. Half of it never does.

The WHO measured it: half of chronic treatments are not followed in developed countries. The plan dies at home, between appointments. Lisa's agents stay with the patient in that interval, with consent and human escalation.

Nov 13, 2026 · 2 min read

Institutional line-art illustration: a wall clock and a service headset, in cobalt blue with an orange accent

Strategy

The regulatory clock is ticking. Who answers the patient on time?

Since July 2025, ANS Normative Resolution 623/2024 has imposed channels, hours and response deadlines on Brazilian health plan operators. Fast service is no longer a quality goal: it is compliance.

Nov 12, 2026 · 1 min read

Line art in cobalt blue: a tangle of strokes (clinical jargon) resolves into a single clean line that crosses to the right and ends in a small orange dot (confirmed understanding).

Strategy

The patient didn't forget. They never understood.

Before memory comes comprehension: nearly 9 in 10 adults struggle with health information. That is where the design of Lisa's agents begins.

Nov 11, 2026 · 2 min read

Institutional line-art in cobalt blue: a line (the message) reaches an orange portal (consent) and only continues past it, to the patient.

Strategy

Care is not a disturbance: the consent behind every message

No message from Lisa's agents goes out without a care plan and without the patient's permission. The design behind proactive contact.

Nov 10, 2026 · 2 min read

Institutional line-art illustration in cobalt blue: the baton pass between a Lisa agent and the human team, with the patient story traveling along.

Strategy

No patient should have to repeat their own story

Nov 09, 2026 · 2 min read

Queue of message envelopes and bubbles in cobalt blue line art passing through a human figure in a lab coat acting as a review gate; after it, a single message continues to an orange dot.

Strategy

A draft is not a send: the approval queue behind Lisa's agents

Every message a Lisa agent produces starts as a draft in a human approval queue. This piece explains why that design decision - grounded in WHO guidance on AI for health - defines accountability, quality and the right metrics in patient communication.

Nov 08, 2026 · 2 min read

Continuous-line profiles of a blue human and an orange agent joined by a single line on a light background.

Strategy

The patient wants a human. When the agent changes the game

The most repeated phrase in digital customer service is a request for a human. But people prefer outcomes, not species: when the machine resolves faster and better, the game changes. What this means for the patient journey.

Nov 07, 2026 · 3 min read

Editorial continuous-line illustration in cobalt blue: a heartbeat pulse turning into an envelope and ending in a heart, with orange accents

Strategy

The half the patient forgets

Patients forget 40% to 80% of medical information right after the consultation, and almost half of what they remember is incorrect. The post-consultation agent resends the essentials, confirms understanding, answers immediately and escalates to the human team when something moves off script.

Nov 07, 2026 · 2 min read

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INSIGHTS

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